This will create an integral and consistent information bank so that anybody from any department can work with the parts that relats to them. She discussed this with others and then with the MD. They had a meeting and unanimously agreed that they needed a system that is easy to use and provide instant, up to date and consistent information to any department that needs it. “If customer services creates or changes a client record, this action should only take place once in the entire system for everyone to see” said Jane “.. and for example, if a job is ready for invoicing, it should automatically be flagged in my system”. “Ok! I see your point but my problem is the development cost” said the MD. Simon, who had read this very article, said “hang on a minute, I may have the answer!”. He then went to his office and fetched a copy of this article and recited this little story for all present in the meeting. Michael, the MD that is, said “lets give them a call!.. we are not commiting ourselves to anything, are we?”. “Nothing at all” said Simon. So they called us for a meeting and a demo. In the meeting, they were surprised that although we are in IT, we spoke plain English. No Jargon, no buzz words and defintely no a.c.r.o.n.y.m.s. The demo was a hit with everyone as it addressed each departments' wish list. At the end of the discussions we all agreed that information can lead to chaos if it is not managed correctly. “It’s all very impressive, where do we go from here?..oh and the cost?” asked the MD. “We’ll prepare an itemised, fixed fee proposal based on a custom made FileMaker Pro solution which means that you will benefit considerably from the reduced development time plus all the inherent adavantages of FileMaker such as, Web compatability, Open Database Compliance, Microsoft certification and more. You can divide the items into stages which will best suit your company”. 8 months after G2 solution was deployed Jane got her wish and moved to head of R&D. It’s a true story.

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